Where's my WINPRO?
Common Questions
We work hard to ship and send out orders within 1 business day of receiving them, and then transit time is usually 4-5 days. You can keep watching the progress bar above for updates on your order!
If it's been more than a few days since you have gotten a tracking update, feel free to email our team at info@winpropet.com and we'll see what we can do to help. We want you to get your WINPRO products ASAP!
If it's been more than 1 hour since you placed your order, we're unfortunately unable to edit it. You can reach out to our team at info@winpropet.com if you have any questions about this.
If your order was shipped with DHL or USPS, please wait another 1-2 days. They are almost always still delivered, just a little late sometimes! If your order was shipped with a different carrier, email our team at info@winpropet.com so we can look at sending you a replacement.
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Thousands of WINPRO dog parents share wins, photos, and tips in our community. Come say hi before your box even lands.
Zero risk, always
Here at WINPRO, we offer one of the best guarantees you'll find anywhere: if your dog doesn't LOVE the results, simply let us know for a full 100% refund — and you don't even have to return the product. Keep it as a gift or give it to a friend in need. We offer this policy because we believe in the proven science behind our products, and we've seen first-hand how effective they've been for the 100,000+ customers who switched to WINPRO.
If you don't LOVE the results, simply let us know for a full 100% refund — and you don't even have to return the product. We offer this because we believe in the proven science behind our chews, and we've seen first-hand how effective they've been for the 100,000+ customers who switched to WINPRO.
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